Terrible-- order never ready

Every time I order online, they never have the food ready and cant seem to find the order. I really hate the 400 south location, the service is terrible (although there are a few gem employees but those are usually the cleaning or bottom-tier staff! Promote them!). The app doesnt even work! I asked the employee why it was such a problem and he said, "we dont have the app." NOT using the app again!

McDonaldamy89 about Cafe Rio, v1.2